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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior
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Crucial Conversations and Crucial Confrontations Value Pack by Kerry Patterson (2005-05-03): Patterson, Kerry, Grenny, Joseph, McMillan, Ron, Switzler, Al: 9780071455404: : Books
Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior by Kerry Patterson
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